Privacy Policy

This policy explains what personal information CARBN collects, how we use it, and who we share it with. We only collect what we need to run the store, ship your order, and communicate with you.

Information we collect

When you place an order, create an account, sign up to our newsletter, or contact us, we may collect:

• Name, email address, phone number, and delivery/billing address
• Order history and the products you've purchased
• Payment information, which is processed securely by our payment provider and is not stored by us directly
• Device and browsing information, such as IP address, browser type, and pages viewed, collected through cookies

How we use your information

• To process and deliver your order, including passing your name and address to Australia Post for shipping
• To respond to enquiries and provide customer support
• To send you marketing emails, only if you've opted in, and you can unsubscribe at any time
• To operate, maintain, and improve our website
• To detect and prevent fraud

Cookies and analytics

Our website uses cookies and similar technologies for analytics and to understand how the site is used. We may also use advertising technologies, such as tracking pixels, to show relevant ads on other platforms and measure how well they perform. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Who we share information with

We share personal information only where it's necessary to run our business:

• Shopify, our ecommerce platform, which hosts our store and processes orders on our behalf
• Our payment processor, to securely handle payments
• Australia Post, to deliver your order
• Email marketing and analytics tools, if you've subscribed to our newsletter or interacted with our advertising

We don't sell your personal information to third parties.

Overseas storage of information

Some of our service providers, including Shopify, may store or process information outside Australia, in countries such as Canada and the United States. We only use providers that maintain appropriate security standards.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access, though no online system can be guaranteed completely secure.

Data retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, including any period required to meet our tax and accounting record-keeping obligations.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing support@carbn.au. We'll respond as quickly as we can.

Complaints

If you're unhappy with how we've handled your personal information, contact us at support@carbn.au and we'll investigate. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children's privacy

Our website and products aren't directed at children, and we don't knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page.

Contact us

If you have any questions about this policy or how your information is handled, email us at support@carbn.au.