Terms of Service

These terms apply to your use of the CARBN website and any purchase you make from us. By using this site or placing an order, you agree to these terms.

About us

CARBN is an Australian-owned business based in Adelaide, South Australia. You can contact us at support@carbn.au.

Products and pricing

All prices are listed in Australian Dollars (AUD). We make reasonable efforts to ensure product descriptions, images, and pricing on this site are accurate, but errors can occur. If we discover a pricing or listing error after you've placed an order, we'll contact you before proceeding and you can choose to continue at the correct price or cancel for a full refund.

Orders

Placing an order is an offer to purchase, not a guaranteed acceptance. We reserve the right to refuse or cancel an order for reasons including stock unavailability, a suspected pricing error, or suspected fraudulent activity. If we cancel an order after payment has been taken, you'll receive a full refund.

Payment

Payments are processed securely through our payment provider. We don't store your full payment card details.

Shipping and delivery

Shipping costs, timeframes, and delivery terms are set out in our Shipping Policy, which forms part of these terms.

Returns and refunds

Our approach to returns, refunds, and your rights under Australian Consumer Law is set out in our Return & Refund Policy, which forms part of these terms. Nothing in these terms excludes, restricts, or modifies your rights under Australian Consumer Law.

Proper use of our products

CARBN ONE is a chemical product and should be used strictly in accordance with the instructions and warnings on the product label and Safety Data Sheet. We aren't responsible for harm, damage, or unsatisfactory results arising from use of the product in a way that isn't consistent with those instructions.

Intellectual property

The CARBN name, logo, product names, website content, and images are owned by CARBN or used with permission, whether or not formally registered as trademarks. You may not reproduce, copy, or use them without our written permission.

Limitation of liability

To the extent permitted by law, and subject always to your rights under the Australian Consumer Law, our liability for any claim arising from your use of this website or our products is limited to the amount you paid for the relevant product. This limitation doesn't apply to, and doesn't reduce, your consumer guarantee rights.

Third-party links

Our website may contain links to third-party sites. We aren't responsible for the content or practices of those sites.

Governing law

These terms are governed by the laws of South Australia, Australia.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page.

Contact us

Questions about these terms can be sent to support@carbn.au.