Shipping Policy

CARBN currently ships within Australia only, via Australia Post. This page explains how shipping works, what it costs, and what to expect.

Processing time

Orders are processed and dispatched within 1 to 2 business days of being placed, excluding weekends and public holidays. If a delay affects your order beyond this timeframe, we will contact you directly to let you know.

Shipping cost and delivery timeframes

Shipping is free on all orders within Australia via standard delivery.

• Standard shipping (free): 5 to 10 business days from dispatch
• Express shipping (available at checkout for an additional cost): 3 to 5 business days from dispatch

These timeframes are estimates based on Australia Post's delivery network and are not guaranteed. Delivery to regional and remote areas may take longer.

Order tracking

You'll receive a confirmation email with a tracking number once your order is dispatched. You can also check the status of your order on our Track Your Order page.

Delivery address

Please make sure your delivery address, including unit or apartment number, is correct at checkout. We're not responsible for orders delayed or misdirected due to an incorrect address supplied at the time of purchase. We ship to street addresses, PO Boxes, and parcel lockers.

Authority to leave

Most orders are sent with Australia Post's standard authority to leave in a safe place if no one is home. If you'd prefer someone to be present to sign for your delivery, please contact us before your order ships.

Delayed or missing parcels

If your order hasn't arrived within the estimated delivery window, contact us at support@carbn.au and we'll investigate with Australia Post on your behalf. If a parcel is confirmed lost in transit, we'll arrange a replacement or refund.

Damaged items

If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging, and we'll arrange a replacement or refund.

Questions

If you have any questions about your order or delivery, get in touch via our Contact Us page.